State Farm® Insurance Agent Michelle McBroom
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Renada Williams
August 18, 2025
5
out of
5
rating by Renada Williams
"Staff is awesome!"
We responded:
"Renada, thank you for the 5-star review! My team and I truly appreciate your support and are so glad to hear you've had a great experience with us. - Michelle "
Thomas Cook
August 11, 2025
5
out of
5
rating by Thomas Cook
"Staff is friendly and addressed my needs"
We responded:
"Thomas, our goal will always be to leave you with a satisfying insurance experience! Thank you for taking the time to share this! - Michelle "
Michael Little
August 4, 2025
5
out of
5
rating by Michael Little
"Regina was awesome switching my auto insurance over to State Farm. She deserves an A plus in my eyes."
We responded:
"Michael, we are always here to help! My team and I take great pride in going above and beyond to ensure that every customer receives the highest level of service. - Michelle "
Becky Carswell
July 25, 2025
5
out of
5
rating by Becky Carswell
"Fixed everything that I needed"
We responded:
"Becky, thank you for your kind words! I’m thrilled to hear you had a great experience with our team. It’s always our goal to provide excellent service, and your feedback means a lot to us. Looking forward to working with you again! - Michelle "
Richard Blackburn
July 21, 2025
5
out of
5
rating by Richard Blackburn
"I was just looking around for an auto insurance quote, I received a call from Michelle with a quote that was lower than what I’d been paying. I asked if she could give me a call closer to my policy renewal date and she actually called back at the time we had discussed. She was very informative and got me a policy for less than what I was paying, even with a lower deductible. She’s followed up a couple of times to make sure I was able to print out our insurance cards and even sent me her contact information and direct line to reach her. The last insurance company I had actually let me make an appointment with a local branch, when I got there, there was no one there. I called the company and they said each branch had their own hours. When I asked why they let me make an appointment, I was not given any reason. That location is now closed without any notice, at least I didn’t receive any notification. I received quite a few calls for a new policy quote, Michelle seemed more interested in getting a policy than the others."
We responded:
"Thank you so much for sharing your experience, Richard! I’m so glad I could help you find the right coverage for your unique needs and make the insurance process as smooth as possible. Following up and staying connected with my customers is something I take seriously, so it means a lot to hear that it made a difference. I appreciate you giving me the opportunity to earn your business and look forward to being here whenever you need anything! - Michelle "
D Morgan
July 15, 2025
5
out of
5
rating by D Morgan
"Feels like home. Very confident in Susan and her team. Thank you!"
We responded:
"D, thank you for the great review! I'm so glad to hear that my team and I were able to answer your questions and make sure you felt comfortable throughout the insurance process. We appreciate you and are always here if you need anything! - Michelle "
Randy Sloan
July 11, 2025
5
out of
5
rating by Randy Sloan
"I hope I never loose you"
We responded:
"Randy, that truly means a lot — thank you! We’re so grateful for your loyalty. We’ll always be here to support you however we can! - Michelle "
Dominique Shealy
July 3, 2025
5
out of
5
rating by Dominique Shealy
"Genuinely great people !"
We responded:
"Dominique, providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any questions or need further assistance, please don't hesitate to reach out. - Michelle"
danielle holt
June 28, 2025
5
out of
5
rating by danielle holt
"Great service!!"
We responded:
"Thank you so much for the 5-star review, Danielle! I truly appreciate your support—it means a lot to me and the team. - Michelle"
jason shotts
June 18, 2025
5
out of
5
rating by jason shotts
"Great service, response time, pricing and incredibly knowledgeable."
We responded:
"Thank you for your wonderful feedback, Jason! I’m delighted to hear that you had a positive experience and felt well supported. It’s our pleasure to assist you, and we truly appreciate your kind words! - Michelle "
michelle mcnair
June 16, 2025
5
out of
5
rating by michelle mcnair
"Very fast moving when it comes to there customers"
We responded:
"Michelle, thank you for your kind words! I'm so glad to hear my team and I provided such great service. We truly appreciate your feedback and support. - Michelle "
Peggy Cooper
June 12, 2025
5
out of
5
rating by Peggy Cooper
"I enjoy the friendly, personal and professional attention that I always receive when I have a question. Great group of responsive people."
We responded:
"Thank you for your kind words, Peggy! I'm glad you feel supported by our team. We're always here to help! - Michelle "
Kent Barwick
May 13, 2025
5
out of
5
rating by Kent Barwick
"Personal, professional, and very practical. Highly recommend Michelle McBroom to help you with your insurance needs."
We responded:
"Your experience with our team is exactly what we strive for, Kent. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Michelle"
Brandi Suggs
May 8, 2025
5
out of
5
rating by Brandi Suggs
"Quinton helped me out and he was really sweet and kind person. State Farm is best insurance company. Thank yall for helping me out. Great service and very sweet people"
We responded:
"Brandi, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Michelle"
Elaine Coile
May 8, 2025
5
out of
5
rating by Elaine Coile
"Overall this has been the best experience we have had with Any insurance agency we have had in the past!"
We responded:
"Elaine, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Michelle"
Xenia Hall
May 2, 2025
5
out of
5
rating by Xenia Hall
"I’m so happy with how fast State Farm gets everything done so professional and really only took 5 minutes to get a claim done and email over to the company to fix my car I love state farm thank y’all so much"
We responded:
"Xenia, thanks for the 5 stars! I appreciate it. - Michelle"
Scott Milner
May 1, 2025
5
out of
5
rating by Scott Milner
"They worked with me and no fast talking trying to get me off the phone. Susan explained everything I needed to know up front. I plane on doing more business with them in the future and actually I'm going to see if my dad will move to State Farm"
We responded:
"Thank you for giving my team and I the opportunity to assist you in your time of need, Scott. We look forward to providing you with an exceptional customer service experience in the future as well. - Michelle"
Corey Weeks
March 4, 2025
5
out of
5
rating by Corey Weeks
"Great company to be insured with! Love their staff!"
We responded:
"Thank you so much for your kind words, Corey! We’re thrilled to hear that you had a positive experience with our team. We will always be here for you to serve you and provide you with top notch service! - Michelle "
Mary Lisa Keith
February 7, 2025
5
out of
5
rating by Mary Lisa Keith
"Great customer service. Rachel went over and beyond to make sure that my needs were met and that I had a clear understanding of the process. I’m very grateful for her."
We responded:
"Thank you for your wonderful feedback, Mary! We're so glad to hear that Rachel's professionalism and efficiency made a positive impression on you. It's always our goal to provide top-notch service. - Michelle "
Hunter Goocher
January 29, 2025
5
out of
5
rating by Hunter Goocher
"Always have the greatest attitudes and great customer service I love doing business with my local State Farm!!!"
We responded:
"Hunter, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Michelle"
Jalil Robertson
January 22, 2025
5
out of
5
rating by Jalil Robertson
"At this particular location, they provide phenomenal customer service. All of my questions were answered and if they are busy, they ensure to get back to you."
We responded:
"Thank you for your kind words, Jalil! We’re so glad you felt supported by our team. It’s our pleasure to help with your insurance needs, and we’re here whenever you need us! - Michelle "
Rani Guy2100
December 11, 2024
5
out of
5
rating by Rani Guy2100
"Quinton was wonderful and very helpful on what I was looking for it was a pleasure talking to him!!"
We responded:
"Rani, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Michelle"
Lindsey Seay
December 3, 2024
5
out of
5
rating by Lindsey Seay
"Quinton was responsive and understanding. He answered all of my questions. Highly recommend this office!"
We responded:
"Lindsey, thank you so much for your recommendation and your kind words! I am so happy to hear that Quinton took such great care of you. He truly goes above and beyond for our customers! We appreciate you. - Michelle"
cathy reynolds
November 19, 2024
5
out of
5
rating by cathy reynolds
"Hello, I am very impressed with the professional service i received from Agent Quinton. His kindness knowlesge and patience let me know I made the right decision switching to State Farm for my insurance needs. Thank you kindly."
We responded:
"Thank you for the wonderful feedback, Cathy! I am so glad to hear that Quinton’s professionalism, knowledge, and patience made your insurance experience a positive one. It’s great to know you feel confident in your decision to switch to State Farm. We truly appreciate your kind words and look forward to serving you in the future! - Michelle "
Terrance Freeman
October 21, 2024
5
out of
5
rating by Terrance Freeman
"Great team they make it easy for u and break things down so u can understand the information and they are patient with you and move quickly when a situation come up."
We responded:
"Terrance, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Michelle"