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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hannah English

Hannah English

August 27, 2024

5  out of  5
rating by Hannah English
"Hometown girl taking care of her neighbors in small town Blakely Georgia! Michelle is an amazing example of leadership in our community! The entire team at State Farm takes care of their customers with excellent customer service and treats us all like family!!"
We responded:
"Hannah, your kind words made my day! Thank you for sharing. I am thrilled to have a great customer like you and appreciate your positive feedback about my office and our ability to help you effortlessly. We are always here! - Michelle "
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Scilla H

July 23, 2024

5  out of  5
rating by Scilla H
"Staff are friendly and easy to work with!"
We responded:
"Scilla, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Michelle"
Profile photo of Catina Foss

Catina Foss

July 23, 2024

5  out of  5
rating by Catina Foss
"Hanna is always friendly and helpful with any issues or questions I may have! I recommend this agency for all of your insurance needs!"
We responded:
"Catina, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Michelle"
Profile photo of James Hodges

James Hodges

May 20, 2024

5  out of  5
rating by James Hodges
"Michelle Mcbroom and her team exceeded my expectations with their exceptional customer service. She is, without a doubt, the best insurance agent I have ever had the pleasure of working with."
We responded:
"James, you’re the perfect match for my team and I. We appreciate you and your family trusting our team to handle your insurance needs. - Michelle"
Profile photo of Jasmin Cabral

Jasmin Cabral

May 20, 2024

5  out of  5
rating by Jasmin Cabral
"Amazing customer service, around the clock service and very thorough with explaining our insurance policy!"
We responded:
"Jasmin, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Michelle"
Profile photo of Ben Daughtry

Ben Daughtry

February 1, 2024

5  out of  5
rating by Ben Daughtry
"I worked with Susan Chapman who was a real pleasure. She was able to help me with my needs very quickly and I was able to bind coverage in just two days time. Thank you, Susan.!"
We responded:
"Thank you for your kind review, Ben! Our team will continue to give you the best customer support as your positive feedback means so much to each of us. - Michelle "
Profile photo of Kryptonite

Kryptonite

February 1, 2024

5  out of  5
rating by Kryptonite
"Susan was the best so helpful she got me the best rate she was so diligent. Profession and friendly I'm so thankful."
We responded:
"Hello! Taking care of each of our customers with professionalism and respect will always be the number one priority at our office. Thank you for sharing! - Michelle "
Profile photo of Freddie Richmond

Freddie Richmond

December 29, 2023

5  out of  5
rating by Freddie Richmond
"Susan is the best!!! I have always dealt with Susan from day one. She has her hands full with me because I have an enormous amount of policies ranging from several homeowners... ATV's.... Personal articles... different life insurance policies for the entire family... auto policies .. My situation is challenging because I have half my policies in Georgia and the other half in Florida. Susan stays on top of every one of them and has a wealth of knowledge....experience and resources to handle any situation. I highly recommend this State Farm office."
We responded:
"Freddie, we will always look forward to assisting you in your time of need. The importance of keeping our customers satisfied with their insurance needs will be a priority at our State Farm Agency for a lifetime. - Michelle"
Profile photo of Jeffery Griffin

Jeffery Griffin

December 7, 2023

5  out of  5
rating by Jeffery Griffin
"Mrs. Laura was very knowledgeable of the products and coverages that she sells. I was very impressed with both her knowledge as well as the value. Along with saving my family nearly 90.00 per month you should definitely call Michelle McBroome state farm agent. Don't forget to tell them I sent you."
We responded:
"Jeffery, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you! - Michelle "
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Starr Cleaves

November 13, 2023

5  out of  5
rating by Starr Cleaves
"So very nice and helpful..enjoyed doing business with you.."
We responded:
"Starr, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Michelle"
Profile photo of Heidi Hinz

Heidi Hinz

November 8, 2023

5  out of  5
rating by Heidi Hinz
"I recently moved to the area from a different state and Regina made the transfer process an absolute breeze for me! She was communicative and made sure all my questions/concerns were addressed. Great experience!"
We responded:
"Heidi, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Michelle"
Profile photo of Dale Senesac

Dale Senesac

October 24, 2023

5  out of  5
rating by Dale Senesac
"Always very helpful just great experience all together"
We responded:
"Dale, we appreciate your kind feedback! - Michelle"
Profile photo of Norman Mactier

Norman Mactier

October 20, 2023

5  out of  5
rating by Norman Mactier
"Great experience with Michelle. Would recommend to anyone. Thank you"
We responded:
"Norman, the opportunity you give myself and our team each day to serve you is very much appreciated! Thank you. - Michelle"
Profile photo of Jeff 2008 Milan

Jeff 2008 Milan

October 10, 2023

5  out of  5
rating by Jeff 2008 Milan
"Great Customer Experience provided by Susan!"
We responded:
"Jeff, we appreciate your five stars! - Michelle"
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deanwiley

August 17, 2023

5  out of  5
rating by deanwiley
"Rachel goes above and beyond even when she is swamped with 10k other daily task! We are pleased to have Rachel McNair as our agent! Thanks again Dean Wiley"
We responded:
"Thank you very much for taking your time to leave a 5 star review, Dean. Much appreciated! - Michelle "
Profile photo of Gina Roland

Gina Roland

June 28, 2023

5  out of  5
rating by Gina Roland
"Fantastic customer service! These ladies work tirelessly to ensure you have the coverage you need at the best price. I am so grateful for their attention to detail. They are the BEST! Thank to everyone, but especially to Dea!"
We responded:
"Gina, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Michelle"
Profile photo of Tevin Williams

Tevin Williams

June 27, 2023

5  out of  5
rating by Tevin Williams
"Rachel is a BIG help, always giving great additions to help my policy be as comfortable for as possible. If you’re not insured with State Farm, make sure you change that."
We responded:
"Thank you for the kind words, Tevin. Rachel is one of the best. I’m so glad she was able to help you with your insurance needs. We appreciate you and your business. - Michelle "
Profile photo of Nathan Wimberly

Nathan Wimberly

June 15, 2023

5  out of  5
rating by Nathan Wimberly
"State Farm with Michelle McBroom is like a family to me. They are very honest and straightforward and they are super friendly and nice, I wouldn’t have it no other way."
We responded:
"Nathan, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Michelle"
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Tracie Carter

June 5, 2023

4  out of  5
rating by Tracie Carter
"I put a quote in online and within a couple minutes I received a call and started a new policy."
We responded:
"Tracie, Hi, I appreciate you allowing my team and I to provide you with an exceptional experience. We hope to serve your insurance needs for a lifetime. - Michelle"
Profile photo of Allyson Stapleton

Allyson Stapleton

June 2, 2023

5  out of  5
rating by Allyson Stapleton
"Michelle McBroom and the staff at Michelle McBroom State Farm provide a unique experience in providing me with a solution to my insurance needs. My needs are thoroughly researched to design the best policy and they are always available for guidance. You will always feel the warmth and smiles and receive friendly service whether by phone, text or visiting the office! Michelle and staff are very knowledgeable. Customer service and professionalism is rated at a perfect 10!"
We responded:
"Allyson, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need. - Michelle"
Profile photo of Susan English

Susan English

June 2, 2023

5  out of  5
rating by Susan English
"This is the best insurance business! They go above and beyond for their clients. I recommend them to everyone that is looking for insurance. I have always worked with Michelle, Regina and Sue, but I know that everyone there would go out of their way to help me as well."
We responded:
"Susan, continuing a relationship with our customers is what we look forward to after we have assisted you with your current insurance matters! - Michelle"
Profile photo of Waylon Ready

Waylon Ready

May 22, 2023

5  out of  5
rating by Waylon Ready
"I’ve misplaced insurance cards and called after hours and they’ve been willing to print them out before I left for town. They’re always more than willing to help. I’ve had two claims and both have been resolved quickly and easily."
We responded:
"Waylon, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! My team and I look forward to a continued relationship with you! - Michelle "
Profile photo of Lynn Lee

Lynn Lee

May 1, 2023

5  out of  5
rating by Lynn Lee
"I would like to acknowledge the professionalism, hospitality along with the re-assurance that Susan Chapman and her team provided to me with State Farm. Susan Chapman was so patient with me answering all my questions and calming my concerns that I had with receiving an insurance quote for auto/renters. Susan Chapman broke everything down for me so that I could understand what each policy meant and what it covered. THANK YOU THANK YOU THANK YOU SUSAN CHAPMAN! I will be sure to recommend you and your team to many, many others! :-) Everyone whos looks at this review take the time give this team a call as they will NOT disappoint! Worth the phone call and every minutes on the phone with them."
We responded:
"our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Michelle "
Profile photo of Timothy Hardrick

Timothy Hardrick

March 22, 2023

5  out of  5
rating by Timothy Hardrick
"On December 23, 2002, my family and I while traveling to visit family in Missouri were involved in an accident. I contacted Michelle and even though it was a holiday weekend she immediately got me in contact with a claim agent. After returning home I felt like I was not getting anywhere on the phone with the claim agent. My wife and I went to the office and spoke with Rachel about our frustrations. She got on the phone and got answers for us in 15 minutes that we had not been able to get in 15 days. Rachel helped us through the entire process. Thanks Michelle, Rachel and the entire team for your help."
We responded:
"Thank you for the 5 star review, Timothy! We will always strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with any of your insurance questions or needs! Thank you for your loyalty over the years. My team and I appreciate you and your family! - Michelle "
Profile photo of TraSheba Harris

TraSheba Harris

February 24, 2023

1  out of  5
rating by TraSheba Harris
"After 25+ years I am leaving this company. This agent is never available!!!! My rate has continually risen and all I get from the secretary is "its state wide" Accident free and multiple accounts and over $210 is not working for me, when it $154 this time last year. It would be different if I had an agent that worked but this one is invisible. Good bye! Worst service ever!!!!"
We responded:
"TraSheba, I’m sorry to hear that you feel this way. We do our best to provide all of our customers with excellent rates and customer service. I would like to discuss this situation with you in order to see how we can resolve your concerns. Please contact me by calling me at the office (229) 723-3406. - Michelle"