State Farm® Insurance Agent Michelle McBroom

"Michelle McBroom and the staff at Michelle McBroom State Farm provide a unique experience in providing me with a solution to my insurance needs. My needs are thoroughly researched to design the best policy and they are always available for guidance. You will always feel the warmth and smiles and receive friendly service whether by phone, text or visiting the office! Michelle and staff are very knowledgeable. Customer service and professionalism is rated at a perfect 10!"

"This is the best insurance business! They go above and beyond for their clients. I recommend them to everyone that is looking for insurance. I have always worked with Michelle, Regina and Sue, but I know that everyone there would go out of their way to help me as well."

"I would like to acknowledge the professionalism, hospitality along with the re-assurance that Susan Chapman and her team provided to me with State Farm. Susan Chapman was so patient with me answering all my questions and calming my concerns that I had with receiving an insurance quote for auto/renters. Susan Chapman broke everything down for me so that I could understand what each policy meant and what it covered. THANK YOU THANK YOU THANK YOU SUSAN CHAPMAN! I will be sure to recommend you and your team to many, many others! :-) Everyone whos looks at this review take the time give this team a call as they will NOT disappoint! Worth the phone call and every minutes on the phone with them."

"On December 23, 2002, my family and I while traveling to visit family in Missouri were involved in an accident. I contacted Michelle and even though it was a holiday weekend she immediately got me in contact with a claim agent. After returning home I felt like I was not getting anywhere on the phone with the claim agent. My wife and I went to the office and spoke with Rachel about our frustrations. She got on the phone and got answers for us in 15 minutes that we had not been able to get in 15 days. Rachel helped us through the entire process. Thanks Michelle, Rachel and the entire team for your help."

"After 25+ years I am leaving this company. This agent is never available!!!! My rate has continually risen and all I get from the secretary is "its state wide" Accident free and multiple accounts and over $210 is not working for me, when it $154 this time last year. It would be different if I had an agent that worked but this one is invisible. Good bye! Worst service ever!!!!"

"Thank you Rachel for keeping me updated. I was lazy in following up with you. However, you were a little persistent in keeping in touch with me. I really appreciate the kind letter you sent me with all of the details on the policy. Just seeing the policy on paper made for an easier choice. Thank you again."

"I was shopping for insurance due to my current policy being up for renewal and this company went over benefits with state farm and discussed bundling my policies. I was able to increase my coverage substantially and it was accomplished in one afternoon over the phone. Received my ID cards by email followed by paper copies in two days. Highly recommend using them. Super service."

"They're really nice people very courteous thank you for coming by ask how you are doing they don't just speak to you as just dealing with work they treat you like a human being . There smiles are real nothing fake like some businesses I have been in , I f you're there to see a certain person they'll let them know that you are there and then they will come back out and tell you that person will be with you shortly ."

"I’ve been a State Farm customer for over 30 years. They go above and beyond to help their customers in everything they do. I recently was involved in a accident with someone backing into my car. The other person was at fault and their insurance had to pay, but my State Farm was there for me helping every step and making calls advising on repair shops and making sure I was getting what I should be from the other company. They truly go above and beyond and I’m very proud to be a State Farm customer and to have Michelle Kleckly and her staff always looking out for us."